Handling the anger of customers can be the core of customer service profession. Regardless of what kind of communication method you use to talk with the customers, it’s very challenging for you when they are angry. The key to success in handling angry customers is staying calm. Continue reading to find out how to handle angry customers. In the meantime, if you want to provide simple numbers for your customers to call your company, you can use the 1300 number https://www.simple1300numbers.com.au/.
To make it easier for you, we describe the following 6 steps instructions that you must do to relieve customer anger:
1. Listen carefully to what the customer is saying
Angry customers generally only need someone to lay off their emotions and today, that person is you. This means you must do your best to listen carefully to what they say. Give your customers full attention, don’t look around, daydream, and ignore all distractions. Look at the customers who are talking and listen carefully to what they say.
2. Stay calm and adjust your mindset
Speak more slowly and stay calm. You will be amazed at how you can think better, be more in control of the situation, and become more confident when you slow down your speaking speed. When circumstances trigger your emotions to improve, speak slowly so that you will be calm during difficult conversations
3. Separate your feelings from the situation
When a customer is very angry, he might say something (or many things) that is very rude. Keep in mind that you must not be offended. He is angry at the business, product, or service they get, they are not angry at you as a person. You must put aside your personal feelings.
4. Give compensation
Promise to do your best to solve the problem. Then, if it’s possible, offer to compensate customers with gifts or deliveries.
5. Active sympathize.
Showing sympathy will help customers understand that you are trying to help them and inform customers about the additional steps you take to fix the problem.
Show tot the customer that you regret the mistake you made. Apologizing can make it easier for you. Sometimes, angry customers just want someone to apologize to them for poor service.